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The RICOH Way is our global corporate philosophy that provides the framework and identity for our organization. This foundation includes Ricoh’s mission, vision and values and demonstrates our commitment to the customer.

Our Values

To be one global company, we must care about people, our profession, our society, and our planet. We must dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we also must commit to the highest standards of ethics and integrity.

We understand at Ricoh that putting the Customer First is everyone’s responsibility. Our commitment to the Ricoh Values is Ricoh’s differentiator. Engrained in our culture is always putting the customer first and delivering an exceptional customer experience in all areas of our business. We strive to make information work for our customers.

Customer Recognition

One way we are able to provide a high level of customer service is through the hard work and dedication of our employees. We think it is important to take the time to recognize the Ricoh employees that uphold our values and deliver these exceptional customer experiences.

If a Ricoh employee exhibited exemplary service in handling your needs, we would like to hear about it. Please complete the Customer Recognizing Ricoh Employees form and we will make sure to recognize our family member for their outstanding performance on your behalf.

Mission Statement

The Ricoh Way Video