At a major medical center, staff was struggling to keep up with hundreds of insurance documents that needed to be reviewed, leading to missed deadlines and denied payments.

With an end-to-end digital process, they were able to minimize complexity and enhance staff collaboration and productivity, increasing efficiency from 80-100 documents reviewed daily to 250-300. That’s a 400% time savings.

• Better communication among patients and providers

• Reduced late penalties

• Enhanced revenue lifecycle

As business grew at a successful auto parts retailer, manual, paper-based processes couldn’t keep up, causing information to go missing and millions of emails needing to be written to service customers correctly.

With solutions from Ricoh, they were able to capture and connect, the right information through automation, new processes, and a cloud-based tracking dashboard that tightened efficiencies.

• Improved productivity by 20%

• $15 million in cost savings over 3 years

• Established chain of custody and improved morale

At a global insurance company, 25-year-old imaging and document processes were holding business back, especially when it came to processing new customer applications.

We delivered a total package solution to bring them to new levels of business agility. With advanced workflows and reimagined end-to-end information management, they were able to automate processes and speed business.

• 50% reduction in on-site mailroom staff

• 40% lower costs for critical business processes

• Reengineered workflow for optimized efficiency

KeyBank, headquartered in Cleveland, OH, had an in-house print and mail operation that was running at one-tenth capacity. They faced expensive equipment upgrades as well as security concerns with data hand-off.

Ricoh worked to aggregate data from various systems to produce KeyBank statements, manage return mail, generate reports and provide dashboard analytics while optimizing the bank’s high-volume mail for USPS discounts.

• 250K annual savings projection
• Timely, error-free and compliant statement management process
• Zero impact on clients or bank data
• Additional 3-4% postage savings