Your single source for complete national or local IT services and support.
Ricoh Teknoforce delivers expert technical assistance and network support with nationwide
coverage for any size organization in any industry. We offer a single source for
all your IT service needs, whether you are building a network from scratch, or looking
to improve IT performance. Ultimately, Ricoh Network Support Services enables you
to offload time-consuming tasks, ensure high network uptime and security, and take
a more proactive approach to upgrades, maintenance, and issue resolution.
Our support services include:
Proactive Services.
From our state-of-the-art Managed Services Operations Center (MSOC), Ricoh Teknoforce
Proactive Services help improve network performance and reduce the risk of outages
that can compromise your business.
Maintenance and monitoring processes ensure peak performance of your IT infrastructure
(servers and workstations) 24/7, and increase employee efficiency. If we detect
suspicious activity, we can either notify your IT teams to solve the problem, or
resolve it remotely for you. Teknoforce Proactive Services keeps your network running
better, so you can concentrate on running your business better.
Responsive Support.
Our duty: to answer your call 24/7. Teknoforce on-demand IT support enables your
organization to supplement the capacity of your IT department. It also allows smaller
businesses to acquire professional IT skills and services without making a considerable
investment in human resources.
Network Monitoring.
Our Managed Services Operations Center (MSOC) is a state-of-the-art facility, featuring
multi-tiered redundancies for the network, security and monitoring systems, and
power. As a result, our IT and security specialists can protect your network infrastructure
with round-the-clock coverage, using the latest tools and technologies as well as
security and analysis processes our teams have field-tested for success. Our specialists
now handle over 76% of IT issues remotely.
Small Business Suite.
Small and mid-sized businesses want the same capabilities as larger enterprises.
To grow and thrive, you need robust IT systems and sophisticated applications to
match. The Ricoh Small Business Suite delivers everything small and medium-sized
businesses need to access broader resources and work productively while improving
security and reliability, cost-effectively.
Voice
Over IP Integration.
The cost of connecting two or more offices for both phone (voice) and data can be
cost prohibitive. Partnerships with leading VoIP providers enable Ricoh to provide
simple scalable, reliable communication solutions for any size business.
Large Enterprise Solutions.
Ricoh Network Support Services, staffed by over 1,700 expert IT engineers, offers
a unique, cost-effective solution for large organizations. With our combination
of national coverage, proven IT services expertise, and portfolio of remote and
on-site services, we can help you add IT capacity on short notice, outsource time-consuming,
non-critical tasks, and maintain a higher level of consistency across the enterprise.
Leasing.
With continuous pressure to control costs and do more with less, it is often difficult
to acquire the necessary services and equipment to run your business while staying
within your budget. Leasing your IT hardware offers the flexibility you need to
minimize risk, maximize productivity and preserve your initial capital investment
for use in higher return investments. To learn more about how outsourcing network
services can help you spend less to achieve higher up-time, improve security, and
overcome IT issues faster, download this informative white paper.