We manage the process, you manage the
results.
Ricoh Professional Services (RPS) specializes
in handling document-intensive processes for your organization, directly on-site
at your facilities. We apply unparalleled expertise in document management coupled
with the talent and technologies required to generate immediate results. We call
this Document Process Outsourcing, or DPO.
DPO solutions from RPS are end-to-end and completely turnkey. We assume control
of the entire process from start to finish. That means we hire the people, we manage
the hardware, software, and integration, we upgrade the technology, we track productivity,
and we accommodate changes in your business. We look for ways to remove waste, eliminate
redundancies, maximize efficiency, reduce operating costs, improve service levels
for your internal and external customers, and deliver documents faster than ever
before. In other words, we manage the process, and you manage the results. You have
a single point of contact for any question related to this process. You tell us
what you expect to see — in terms
of cost, or productivity, or service quality — and RPS makes it happen. Of
course, DPO is never an “all or nothing” proposition. In fact, we frequently
use scalable implementation plans that can adjust to your timeline and operational
priorities.
What Ricoh Professional Services can
do for your organization
Whether it’s operating your document production center, performing fleet management,
delivering mailroom services, optimizing your output environment or other value-added
activities, RPS offers tangible benefits to your company. With RPS, you can:
- Focus on your core competencies
- Reduce and control operating costs
- Free up your internal resources for other purposes
Gain access to world-class document management capabilities
An innovative assessment methodology
Every customer is unique, especially when it comes to outsourcing. This is why we
always start an RPS engagement with our proven assessment methodology. Developed
and refined in hundreds of customer environments, this methodology provides a systematic
framework for identifying target areas, estimating potential savings, recommending
solutions, and prioritizing needs.
Unprecedented accountability
The promise of outsourcing is that you enjoy all the benefits of an optimized process
with none of the headaches of managing it. RPS fulfills this promise with an unwavering
focus on measurement and accountability. We use monthly management meetings to measure
our performance, identify issues, and recommend proactive strategies and tactics
for improvement. These meetings are also a catalyst for continuous improvement,
because they provide an opportunity to discuss new areas for productivity enhancement
and cost reduction. We share the analysis with you, so you know exactly how we are
performing to your expectations.