Ricoh Managed IT Services for Small Business - an integration of people-process-technology - are driven by customer needs and focused on measurable customer outcomes.
- People. Ricoh experts develop a deep understanding of your business and your IT infrastructure. We become trusted advisors by leveraging our Managed Services Operations Center (MSOC) IT Managed Services infrastructure, experienced on-site technicians, documented processes, best practices and proven methodologies.
- Process. Our processes include proactive services including an expert-led network Health Check, 24/7 help desk support , voice over IP integration, business continuity, firewall services, virtual private networking (VPN), anti-spam solutions, disaster recovery and a variety of Continuous Data Protection (CDP) solutions.
- Technology. Our technology supports all of our clients' information technology needs—including online storage and document management, cloud-based mobile printing and mobile device management for authentication and management of smartphones, tablets and other devices.