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Consumables return

no label, single item

Get your single item return label

For the prepaid shipping label link to work properly, you must access it through this Ricoh page only.

If a label is not included in the box, you can print a prepaid shipping label to return your used toner cartridge or maintenance kit and have it recycled.

Here's what to do:

  1. Click the button to create a prepaid shipping label. Please note: You will need an EDP code* to complete the form. You need only one EDP code per return.

  2. Tape the label to the outside of the package.

  3. Follow the return instructions on the form.

*What is an EDP code?

Box with callout showing location of EDP code

EDP codes are product numbers. You can find the code on the label of the original carton box; sometimes it can be found on the cartridge or container itself. If the box is unavailable and the cartridge/container unmarked, please contact your supplier for this information.

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