Case Study: Nonprofit printer for the blind

Printer with highly specialized output requirements reduces costs and delivery times while enhancing quality

About our customer

“When we look for vendor partners, it’s important that we find one that really believes in our mission and sees the same value in the work we do as we do. There are many commodity vendors out there. From the beginning, we’ve seen Ricoh as a true partner … one that has really bought into our mission, and to us, that’s a very important part of the relationship.”

— Vice President of Production and Logistics

Challenge

Solution

  • Replace outdated technology with new Ricoh solutions

  • Co-innovate processes that lead to improved quality and productivity

  • Convert outsourcing to in-house equipment operation, maintenance and repair

The nonprofit’s production needs were constantly evolving and required more than just replacing current machines with more cost-effective ones. The first step was to replace their equipment with two RICOH Pro C9110 machines, each capable of printing over 100 sheets per minute and producing monthly impressions of up to 1,000K. Additionally, some of the outsourced equipment operation was brought in-house — staff members were trained in the operation, maintenance and repair of the new machines.

Results

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